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Our code

Why do we have a code of conduct?

The KOSTRZEWA code of conduct demonstrates our common rules for the conduct of business. The Code of Conduct is based on ten premises which form the foundation for the company’s activities as well as individual actions and decisions which we take as employees.

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1. THE CUSTOMER IS MOST IMPORTANT

Each signal from the customer motivates for further development and reinforces the belief that it is worth investing in top-tier quality, state-of-the-art solutions.

2. INVEST IN NEW TECHNOLOGIES

Based on the knowledge and many years of experience, we create our own technology.
The designers at Kostrzewa design heating appliances based on computer programs operating within the 3D technology created by Dassault Systemes - the world leader in the area of design and modelling tools. The brand's line of products is used by Boeing, Airbus, Sikorsky and Opel, Renault, and Fiat, amongst many others.

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3. THE BURNER IS THE HEART OF A BOILER - AS IMPORTANT AS AN ENGINE IN A CAR

We design burners depending on both the fuel and power used in a given device. Our designers do not cease in improving the technical solutions.

4. DESIGN BIOMASS BOILERS - THE EARTH WILL NEVER RUN OUT OF THIS ENVIRONMENTALLY-FRIENDLY FUEL

We have adhered to this idea from the moment of launching our company. We have chosen a good direction – hence, from a local manufacturer we have become the biggest manufacturer of biomass boilers in Poland.

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5. CHIMNEYS OUGHT TO EMIT WHITE, ALMOST INVISIBLE SMOKE – THIS INDICATES THAT THE BOILER IS ECO-FRIENDLY AND DOES NOT BURN THE CUSTOMER’S MONEY.

Equipment offered by Kostrzewa burn biomass in an economical manner, and thus produce less side effects in the form of harmful dust and gases. All devices provided by Kostrzewa comply with the Polish norm PN 305:05.2012, confirmed by an external, accredited laboratory.

6. BE RELIABLE AND CONDUCT THOROUGH LABORATORY CONTROL OF ANY EQUIPMENT BROUGHT INTO THE MARKET.

Before they reach the customer, the designed boilers are subjected to meticulous testing conducted within the company’s laboratory. Therefore, we can precisely determine the device's nominal and average heating power along with its efficiency, energy consumption and exhaust emission. Our laboratory enables simultaneous testing of several different devices suitable to different types of fuel as well as allows to simulate conditions found in a residential building. Having our own laboratory helps us manufacture durable, cost-effective, reliable and environmentally friendly heating equipment.

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7. CREATE THE UTMOST AND FASTEST BIOMASS EQUIPMENT TECHNICAL ASSISTANCE SYSTEM IN POLAND.

This objective has been accomplished. Currently, Kostrzewa has over 200 authorized technical assistance points.  80% of services are provided within several to up to 12 hours. Furthermore, users of equipment from competing companies more frequently contact us for services. We try to help each and every one.

8. PRODUCE DEVICES WITH THE HELP OF A STATE-OF-THE-ART MACHINERY

Production of equipment is to a large extent conducted on automated lines.

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9. TEACH DISTRIBUTORS HOW TO PROVIDE SMART ADVICES TO CUSTOMERS UPON SELECTING A CENTRAL HEATING BOILER

We systematically and consistently develop distribution sales in both Poland and abroad so as to reach the customer as best as possible. The demanding residents of Western Europe, including Germans - who are well-known for their high technical requirements - appreciate the high quality central heating boilers and burners offered by Kostrzewa. We teach our distributors how to help you pick out the best boiler.

10. PROMOTE THE IDEA OF USING SECURE HEATING FUEL IN THE PUBLIC

Our eco-friendly devices are produced in Mazury - a region with the purest air throughout Poland. The region’s nature inspires us to take efforts aimed at environment protection. We focus on environmental education. We have developed an authorship, nationwide educational program in the field of renewable fuels, addressed to the youngest ones. We promote organizations engaged in disseminating the knowledge on the noxiousness of incineration of waste in household boiler rooms. We propagate healthy, active lifestyle and support sport events.

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